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The must-have transport card for residents of Lisbon and the surrounding area

nov. 13, 2022

Four years ago I moved to Portugal ´for a year.´ Well that year is taking a bit longer... 😉 This milestone had to be celebrated and it´s what I did by renewing my Portuguese transport card. There are nicer things to do, but since I travel daily on public transport, this was important! In this article, I´ll explain what the personal transport card is and how to get or renew it.


I can be (almost) only positive about the public transport in Lisbon! There are several transport options and for maximum 40 euros a month you can travel unlimited! All you need is the Navegante personalizado card.

 

The Navegante personalizado is a personal card where you can set up a monthly subscription or an amount. Depending on your age and family size, you have a choice of different monthly subscriptions. You will find the two most important ones below:


1. Navegante metropolitano: 40€
This pass allows you to use unlimited the metro, train, bus, boat and tram throughout the Metropolitana de Lisboa area. Metropolitana de Lisboa consists of 18 municipalities around the city of Lisbon. Roughly speaking, this is from Mafra (just above Sintra) to Sesimbra. For the record: with a good connection, this will take you 3.5 hours. And can do it every day (not recommended 😉).




2. Navegante municipal: 30€
The Navegante municipal is the reduced version of the above pass. It´s only valid in one of the municipalities you´ve chosen.  For example, If you have a Navegante municipal for Lisbon you can only travel (legally) in the city of Lisbon. Also in this case, you can use any means of public transport! Note that the Lisbon metro also goes outside the Lisbon municipality (this is the case at the last stops of the blue and yellow line).



How to request the Navegante personalizado card

  • What do you need?

    What do you need? 

     - a passport photo

    - an application form (available at one of the counters)


    Fill in the form 

    Dados pessoais: fill in all your personal details.

    Pedido: Indicate what kind of request you are making with this form. Will it be your first card? chose 1º Pedido. If you want to renew your card, chose renovar Cartão and enter your card number of your current pass ( Nº Cartão Atual). 

    Comprovativo de Pedido (proof of applicant): this will be filled in by the staff member and you´ll receive it after handing in the form. You should give this paper back to the staff member when it´s time to get your card.


    You don´t need to fill in the grey part on the right with Identificação do pedido, this should be done by the staff member. 


  • Go to the correct location

    If you do NOT have a citizen card, you will have to apply for the card at a counter. This can be done at some metro stations. You can also apply for the card urgently, this costs just 5 euros more and you will have the card after just 1 workingday!  


    Cartão normal – normal card  (10 working days)  12 euro 


    - Marquês de Pombal

    - Baixa-Chiado

    - Campo Grande

    - Rossio

    - Cais do Sodré

    - Aeroporto

    - Oriente


    Cartão urgente - Urgent card  (1 working day) 7 euro


    - Marquês de Pombal (yellow and blue line)

    - Campo Grande (yellow and green line)



    You probably recognise the counter because there is often a queue.  When I was at Marquês de Pombal,  I could just grab the application form at the entrance to the VIVA shop in the metrostation. So check this first, it probably saves you a lot of time! Once you have completed the form, give it to the employee at the counter along with a passport photo.


  • Hand in the form

    Once you have completed the form, give it to the employee at the counter along with a passport photo.


    When you hand in the form, the staff member will give you a receipt. You have to give the receipt back when you come to collect your card the next working day (or after 10 working days).

  • collect your card and charge it

    Dit you received your card? Go to a vending machine to charge your card.  You can put money on it (zapping) or the monthly subscription (which I´ve explained before)! You can find a vending machine in every train/metro station.


    You have to do this every month! 


    PLEASE NOTE: the subscription always starts on the first day of the month and lasts until the last day of the month. So if you received your card in the middle of the month, it is sometimes better to not start a subscription. 




You are ready to explore Lisbon and its surroundings by metro, bus, boat, tram and train. ENJOY! 



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